Click on Program Setup >Options and then select the 'Phone Calls' tab. Here is where you can setup the options for direct dialing from CMS.
You can make calls to a group of contacts using a pre-recorded message through OneCallNow. CMS can integrate to OneCallNow to use the information in your database to make the calls. Enter your User name and Password for OneCallNow in the Phone Calls Tab of the Options and Settings to integrate CMS and OneCallNow. For more information and to sign up, click on the link on the tab.
You can choose to use Windows Phone Dialer to make individual calls. This requires a modem. Enter the Comm Port, a Prefix and Area Code for the calls. To display a confirmation window before actually dialing the number, click on the Display Confirmation checkbox. In that window the number can be changed if need.